Excerpts from the Handbook:
Mediator's Handbook 3rd Edition
Two years in a row!The Mediator's Handbook received Amazon.com's Best Seller Award for all books on mediation & negotiation.
Thank you all for buying our book and for passing the word along to others. Thank you amazon.com! We're delighted so many people are finding it useful.
What's in the 3rd Edition?
A ready reference for working mediators or for anyone who is trying to resolve a dispute. This 3rd edition contains twice the material of the previous ones. We've organized it so that you can find the information and ideas you need easily.
Continuously in print since 1982, The Mediator's Handbook was developed by generations of staff and mediators with Friends Conflict Resolution Programs (Quakers) of Philadelphia. Authors Jennifer Beer and Eileen Stief have organized FCRP's collective experience into clear, easy-to-follow text. Descriptions of steps and skills are laced with frequent examples of "what do I say now?".
Line drawings by Elizabeth Elwood touch on the lighter side of mediation.
The Mediator's Handbook
|The Mediation Process Guiding Principles|
When Is Mediation Useful?
Setting the Agenda
Building the Agreement
Writing the Agreement
|Giving Good Attention|
Setting a Tone
Group Needs & Simple Language
Language and Hearing Difficulties
Avoid This Kettle of Fish
Confidentiality In Practice
Emotionally Difficult Situations
Should I Intervene?
Setting Boundaries & Groundrules
Is It Time to Quit?
When Things Get Out of Control
Asking The Right Questions
Reframing Their Words
Testing for Agreement
When No Resolution is in Sight
Processes for Intervening in Conflicts
Formal and Informal Mediator Roles
Should I be the Mediator?
Persuading Them to Mediate
Setting up a Mediation
Mediating with Children or Teenagers
Mediating in the Workplace
|Mediation Program Procedures|
Policies and Letters
Friends Conflict Resolution Programs develops creative and peaceful processes for resolving conflicts in Quaker and other communities. It is a program of the Philadelphia Yearly Meeting of the Religious Society of Friends (Quakers). FCRP created one of the early community mediation programs. Today it provides services to groups that want a Quaker mediator and consults with organizations on conflict issues.